If you want your clients to receive support directly from Mango, you can enable the client support option.

Clients who are eligible to receive support from Mango may from time to time receive messages from the Mango team, including feature release updates, newsletters, and scheduled maintenance announcements.

Where a support request from a client is received in relation to data or services you have produced for the client, we will refer the client to you for support.

If you prefer your clients to not be able to initiate support requests with Mango, select “This client will not receive support directly from Mango” when creating or editing a client account.

Clients who are not eligible to receive support will not receive any emails or message from Mango, will not have access to the support widget to initiate support requests with Mango, and will be shown a message referring them to their map provider (you) for all support needs.

Where a client who is set to not receive support from Mango contacts us by other means, we will refer the client to you for support.

Need more help with this?
✉ Email the Mango support team

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.