Do I need to sign an agreement?
No, there is agreement to sign to become a Partner.
Once you have registered your interest, we will send you a document offering the Partner discounting scheme and other commitments that we will make to you as our Partner.
Can I access the client accounts that I have created?
Yes, you can access and manage client accounts as if you were the account owner at any time.
Do you offer exclusivity to Partners for a particular market or geography?
No, we don’t offer exclusivity to Partners for any market or geography.
This is partly due to difficulties in enforcing such a system as Mango is primarily a self-service product, and also we believe that your knowledge of your own business area is the real key to your success.
Becoming a Mango Partner offers you the opportunity to enhance your service offering to your clients and deliver them interactive maps that meet their business needs.
Do you refer sales leads to Partners?
Yes, we may in some circumstances refer a potential customer to a Partner, particularly if they need assistance in sourcing and preparing data and in the ongoing maintenance of the maps and data.
How is the volume discount calculated?
Monthly volume is the total of all effective monthly prices for each Active subscription in your account.
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As you create more clients, your Monthly Volume will increase accordingly. When Monthly Volume reaches a new tier, all subscriptions will be discounted at the new Tier rate.
What accounts can I create for my clients?
You can create a client account at any plan level and billing cycle: Professional, Business, Enterprise, and Agency; from monthly through to five year subscriptions.
As a Partner, how can I get support from Mango?
We understand the importance of your relationship with your customers, so support requests from partners will be addressed at the highest priority level. Support requests can be emailed to email@example.com, or from within the Dashboard under Support > Submit a support request
How will my clients get support?
Since you know your clients best and may have been involved in setting up their maps and data, their first port of call would ideally be you, the Partner.
Client subscriptions can be granted access to Mango support, or blocked. If you have allowed the client to contact Mango support, any support request that we receive directly will answered, but if it is a map or data issue that is outside of our control, we will refer the request back to you.
Can I create a test account to try Mango?
Yes. You can create a Trial account from your partner dashboard. Trial accounts are fully functional client accounts with a 30 day evaluation period. At any time during the trial period you can Activate the account to a paid billing subscription. At the end of the trial period, the account will automatically suspend.
How are client accounts billed?
Billing is managed in the Partner Dashboard when creating or editing client accounts. All client accounts are charged to you, the Partner. Client account holders do not have access any billing information.
When will I be charged?
When you create a Partner account, you will need to provide your credit card details, but your card will not be charged until you create an Active client account, or activate a trial account. All accounts are charged the first billing cycle in full.
A summary of charges due and ongoing subscription costs is available at the bottom of the page when creating or editing clients.
Will I get an invoice?
Yes, invoices are posted to your partner email address immediately after creating an active account or activate a trial account. Each account will be invoiced individually, detailing any charges associated with the account, including applicable pro-rata charges, credits or discounts. Invoices are available to download in your Partner Dashboard under Billing & Invoices.
Each time a client subscription renews, you will receive invoice.
Can I upgrade or downgrade my client's subscription?
Yes, you can do this at any time from the Partner Dashboard. You can change the plan and billing cycle, and purchase add-ons such as Administrators and Data Editors.
Only the Partner can make changes that affect billing.
Can I manage the client's add-on user quota?
Yes, you can do this at any time from the Partner Dashboard. Only the Partner can manage the client’s premium add on-user quota. If a client is on the Enterprise or Agency plan, the client can invite and manage Private Viewers; where the client also has a premium user quota available, the client can create and manage Administrators and Data Editors.