Frequently Asked Questions

• What's a map?
• What is a "Layer" in Mango?
• What is an attribute popup?
• What is an Attribute Variable?
• What file formats does Mango support?
• Do you offer discounts?

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Why Mango?

• Visualize actionable insights in seconds
• Integrated workflows that deliver added value for users
• Customize and complement your maps for deeper insights
• Put your brand front and center
• A user-friendly home for all your maps and data
• Seriously simple data management

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Video guides

• Creating your first map
• Enhance your map with additional tools
• Customize your map
• Integrate your organization’s brand
• Feature editing and data management
• Managing your map and data portal

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Creating and managing maps

• How to create a new map
• How to duplicate a map
• How to delete a map

Creating and managing data

• Add a new feature
• How to edit map features
• Re-uploading Data
• Data Sync
• Deleting a feature
• Deleting a Dataset

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Tutorials

• How to: Convert DXF annotation to line labels, using ArcGIS Desktop
• Want to make a map, but don't have map data? Solution here...
• Creating map data from scratch
• Adding Data to a Boundary File
• How can I find or prepare map data?

Uploading data to Mango

• Shapefile (SHP)
• Comma Separated Values (CSV)
• MapInfo (TAB)
• Keyhole Markup Language (KML)
• File Geodatabase (File GDB)
• Adding a Web Map Service (WMS)

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Map Search and Feature Lookup

• Query Tool
• Proximity Analysis
• Feature search
• Custom Search
• How to limit searchable fields in data search
• How to create a Custom Report for your Query or Proximity search

Map Information

• Setting the map's title and description
• Setting the default map tool
• Changing the default basemap
• Adding a custom navigation menu to a map
• Setting the default map position and extent

Map layers and legend

• The Layers panel
• Adding a Layer to a map
• Editing layer title, description, and scale range visibility
• Layer Groups
• Layer Group visibility
• Deleting a Layer

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Layer visualisation styles

• Basic style
• Category style
• Quantity style
• Bubble style
• Heatmap style
• Custom style (SLD) β

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Feature popups

• Basic popups
• Custom popups
• Creating a calculator popup
• Formatting your attributes
• Equations
• Adding call and message links to your popups

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Labels

• Displaying labels on a layer
• Why do I see duplicate labels?

Map layout and display

• Customizing the Map Interface
• Custom branding
• Adding your logo to the map
• Adjusting the map layout
• Feature highlight colour
• Customising the information panel

Map navigation and location

• Geolocation
• Mouse position coordinates
• Custom Copyright
• Scale Bar
• Refresh Map
• Google Street View

Toolbox

• Share & Bookmark
• Sketch
• Clustered Pushpins
• Mouse Highlight
• Slide to Compare
• Printing maps

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The Portal

• The Map & Data Portal
• Customizing your Portal

Sharing and distribution

• Sharing your map URL
• Switching a map online
• Social Sharing Panel

User management

• We need to add new users to our team. How will that be billed?
• Users & Groups Overview
• User roles and capabilities
• Purchasing premium add-on users
• Inviting users into your account
• Creating Groups

Map access types

• What can the public see?
• Password protected maps
• Standalone Maps
• Hidden Maps
• Internal Maps

Controlling access to your maps and data

• Map Access
• Data Access
• Allowing users to download datasets

Global brand settings

• Using a Custom Domain
• Translating the map interface
• White Label

Account administration

• Changing the administrator login
• Updating your email or password
• Changing your Account Name
• I’ve forgotten my password! How can I reset it?

Subscription, billing, and invoices

• What does “pro rata” mean
• How to update your Billing Information
• How can I download an invoice?
• Test drive any feature on any plan with an Upgrade Trial
• Can I pause my Mango account and billing?
• Closing your account

Desktop GIS

• Global Mapper

Data

• Dropbox

Analytics

• Maptiks
• Google Analytics

FAQ

• Billing and proration of charges and credits
• Frequently asked questions about the Mango Partner Program
• Trial accounts
• Control client access to Mango support

Creating and managing accounts

• How to create client accounts
• Activating trial accounts
• Changing the subscription of a client account

Suspending accounts

• Suspending accounts
• Reactivating suspended accounts

Closing accounts

• Closing accounts
• Reactivating closed accounts

Managing client maps and data

• Managing maps and data on client accounts

Common questions

• Product Feedback Policy
• How to provide product feedback
• Email whitelisting
• Can I add tracking or advertising scripts to my maps?
• Logging issues in Mango
• How do I embed my map into a website

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Terms of Service

• Term of Service

Security & Privacy

• Is my data secure?
• SSL Encryption
• Privacy
• Data Security, Processing & Storage
• General Data Protection Regulation (GDPR) 🇪🇺