- How to cancel a paid Mango Map subscription
- How to cancel an account during the trial period
- How to request data deletion under GDPR Article 17 – Right to erasure
We understand times are tough due to the ongoing impacts of the COVID-19 pandemic. If your business is experiencing financial hardship, please get in touch to discuss billing relief.
We want to see you succeed with Mango, so if you're considering account closure because of underutilisation by your team, or you're not seeing the value you expected from Mango, we invite you to get in touch with us to setup up an account review.
During the review, we can help identify features or access options you might not be utilising, help optimise your maps and data for your use case, improve aesthetics of layer styles, and help solve your complex workflows to deliver intuitive workflows that deliver answers.
How to cancel your paid Mango Map subscription
To close your Mango Map account (if you have to... we'll miss you!), open your Account settings panel from the administration sidebar.
Click on your name in the lower left of your screen, then click Account.
In your account settings panel, click the Cancel account button.
Account cancellation takes effect immediately.
Cancelling your account immediately terminates your billing subscriptions, and permanently erases any billing information held by our credit card processor.
Access to your account will be immediately revoked.
Per our Terms of Service, any remaining credit for your current billing cycle will not refunded
Once closed, all data and maps associated with your account will be permanently deleted from our servers.
Cancellation will irrevocably delete all of your data stored on our servers. Data deleted due to account cancellation cannot be recovered.
How to cancel an account during the trial period
Trial accounts do not have the option for self-cancelation. Your maps and data will be automatically deleted 21 days after the trial expiry date.
If you wish to delete your data before this time, simply navigate to your data portal and delete the datasets.
Right to erasure - requesting account deletion
While all data held by Mango is deleted on account closure or 21 days after the trial expiry date, you may request we delete any data held by us sooner under the General Data Protection Regulation (GDPR) Article 17 – Right to erasure (‘right to be forgotten’).
To request erasure of all data and PII, please submit a support request.