• VAT for UK Customers: Billing and Invoicing Information
    This article provides information on how Value Added Tax (VAT) at a standard rate of 20% is applied to subscription fees for UK-based customers. Learn about the invoicing process and how it affects billing. We adhere to tax regulations, including charging V... Continue reading 🡒
  • How to change your billing cycle
    Mango offers 6 flavours of subscription length, or billing cycles: monthly annual two year three year four year five year Your billing cycle determines when we'll charge you for renewal of your subscription. All subscriptions are automatically renewing. L... Continue reading 🡒
  • What does “pro rata” mean
    Pro rate means a 'proportion of' the full amount. Learn how we calculate pro rata charges for upgrades and credit for downgrades. Mango applies account upgrades, downgrades, and add-ons immediately when you confirm a change to your subscription, so how much... Continue reading 🡒
  • How to update your Billing Information
    If you need to change your credit card, or update the expiry, here's how. Your subscription renewal date is based on the date you first checked out and paid, and your billing cycle. Each billing cycle we bill you for your chosen plan and add-ons using the b... Continue reading 🡒
  • How can I download an invoice?
    All paid invoices are available for download in your account panel. Open your Account panel from the administration sidebar by clicking on your name in the lower left of your screen and clicking on Account.   Then click the PDF icon for the invoice you wis... Continue reading 🡒
  • Test drive any feature on any plan with an Upgrade Trial
    Our Upgrade Trial lets you test drive any feature on any plan - at any time. For example, if you are a Pro or Business plan customer and want to invite colleagues or clients into your account, you will need to upgrade your plan to access the add-on user fea... Continue reading 🡒
  • Can I pause my Mango account and billing?
    COVID-19 If you are experiencing financial hardship due the the unprecedented nature of the COVID-19 pandemic, please contact support@mangomap.com to discuss your account and how we may be able to help to support your mapping during this time. If you wish... Continue reading 🡒
  • Closing your Mango Map account
    How to cancel a paid Mango Map subscription How to cancel an account during the trial period How to request data deletion under GDPR Article 17 – Right to erasure     We want to see you succeed with Mango, so if you're considering account closure because... Continue reading 🡒