• What does “pro rata” mean
    Pro rate means a 'proportion of' the full amount. Learn how we calculate pro rata charges for upgrades and credit for downgrades. Mango applies account upgrades, downgrades, and add-ons immediately when you confirm a change to your subscription, so how much... Continue reading 🡒
  • How to update your Billing Information
    If you need to change your credit card, or update the expiry, here's how. Your subscription renewal date is based on the date you first checked out and paid, and your billing cycle. Each billing cycle we bill you for your chosen plan and add-ons using the b... Continue reading 🡒
  • How can I download an invoice?
    All paid invoices are available for download in your account panel. To download your invoices, open your account panel, and click the PDF icon for the invoice you wish to download.   Continue reading 🡒
  • Test drive any feature on any plan with an Upgrade Trial
    The 14 day Upgrade Trial lets you test drive any feature on any plan - at any time. For example, if you are a Pro or Business plan customer and want to invite colleagues or clients into your account, you will need to upgrade your plan to access the add-on u... Continue reading 🡒
  • Can I pause my Mango account and billing?
    COVID-19 If you are experiencing financial hardship due the the unprecedented nature of the COVID-19 pandemic, please contact support@mangomap.com to discuss your account and how we may be able to help to support your mapping during this time. If you wish... Continue reading 🡒
  • Closing your account
    If you are experiencing financial hardship due to the COVID-19 pandemic, please get in touch to discuss your account. We never like seeing people leave Mango, so if you're considering account closure because you don't think you're getting enough usage or va... Continue reading 🡒