Frequently Asked Questions

A recent update (June 2022) to Bing's street's basemap included a fix that updated tiles across China and Hong Kong SAR. Bing has released not made any announcements regarding the update, but inspection of the new tiles reveals China and Hong Kong are displ... Continue reading 🡒

As of May 2021, Mango does not support transformation of datasets using the new Australian geodetic datum "GDA2020". All data uploaded to Mango is transformed to EPSG:3857 WGS84 Pseudo Mercator, or 'web Mercator' (here's why we do this). To perform these t... Continue reading 🡒

What can I do during my 30 day trial? Everything. Your trial is a fully functional account on the Enterprise plan level. Create, share, invite your team, and evaluate whether Mango is the right choice for you without any roadblocks. If Mango is the right fi... Continue reading 🡒

No data? Download our sample data and see how to upload it in our getting started videos. To add your data to a map, you first need to upload it to Mango. Uploading a supported dataset to Mango can be achieved in two ways: when editing a map, or via your d... Continue reading 🡒

A map is a way to visualise data that allows for rapid decision making, allowing the navigator to uncover answers from your data that may not be apparent by viewing the data in traditional forms, such as a spreadsheet or static chart. In Mango, a map is a s... Continue reading 🡒

We use the term "map features" to describe the elements that appear on your map. Any line, point, or area from your data that is visible on the map is considered a map feature. Map features are visually represented using points, lines, or areas. You can als... Continue reading 🡒

Mango allows unlimited Layers per map, and unlimited Layer Groups, but what is a layer? Maps made with Mango are composed of stacked "layers" of image tiles rendered from your data, styled with your preferred symbology, then rendered in your browser on top ... Continue reading 🡒

Attribute popups display when a feature is clicked on your map. In GIS this is usually referred to as the 'identify' window. The popup panel can be configured to display the attribute content of the selected feature in three ways: Raw data from your featur... Continue reading 🡒

Attribute Variables are dynamic placeholders for the the attribute fields in your data. We use the field name (or column name if you are using CSV data). Variables are wrapped in curly brackets like this {attribute}. These variables are used to dynamically ... Continue reading 🡒

Mango supports the following spatial formats: Shapefile MapInfo TAB KML CSV GeoJSON File Geodatabase Raster GeoTIFF WMS (v1.3 EPSG:3857 only) No data? Download our sample data and see how to upload it in our getting started videos. Continue reading 🡒

Privacy by design All data uploaded to Mango is private, by default. To share data, update the dataset's Access setting to allow public or team access. Learn more Customers on the Professional and Business plans can choose public or private data access. P... Continue reading 🡒

No. Layer groups are visualised on the map as a composite of all layers within the group. The images are re-generated for the entire group whenever style or labels changes are saved for any of the layers in the group. To give a single layer it's own on/off ... Continue reading 🡒

Yes! If you pay annually, you will get a 20% discount. That's more than two months on the house. Take a multi-year subscriptions and you'll get even more off.  Discounts apply to the total subscription price, so if all add-on users, maps, and storage prices... Continue reading 🡒

Your datasets are always private until you explicitly choose to share them. If you choose to grant access to team members or clients, you can use Mango's group-based access control to provide view access via our read-only Private Viewer roles and/or edit ac... Continue reading 🡒

Sure can. You can try any feature or add-on on any plan for the duration of your 30-day trial. Head to your account panel to switch plans. Continue reading 🡒

Mango uses a range of base maps, sourced from the following third party providers. To set the default base map on a map, see this article. To allow users to change the basemap, see this article. To add your own custom attribution information to a map, plea... Continue reading 🡒

If you haven't checked out by the end of the 30 day free trial, your maps will be switched offline, and your account will become unavailable. Any Users you created during your trial will be locked out of their account and unable to access any internal maps ... Continue reading 🡒

We understand that procurement processes are sometimes longer than desired, so if you would like more time to keep building maps until your accounts department are ready to proceed with a payment please contact sales@mangomap.com. Continue reading 🡒

The short explanation All spatial data contains coordinates that specify where features should be drawn on the earth’s surface. For historical and technical reasons, there are numerous coordinate systems used to define these coordinates. In order to overlay... Continue reading 🡒

We use Amazon Web Services for infrastructure, including user data storage. Map tiles generated from your data are served by a fast content delivery network with worldwide distribution points to maximise delivery speeds — no matter where your map users are... Continue reading 🡒

If you have very dense data, sometimes you may notice that some of the features "disappear" from your map at high zoom levels - that is, at country or continent scale.  What is happening at these high zoom levels is our feature shedding algorithm. Essential... Continue reading 🡒

1. Switch to the satellite basemap 2. Open your browser's developer tools Chrome: Press Control+Shift+I (Windows, Linux) or Command+Option+I (Mac) to open DevTools on the page. In DevTools, click the Network tab. Firefox: Press CTRL Shift E 3. With the De... Continue reading 🡒

Okay, so let's get down to the nitty-gritty of map load times. First things first, we need to understand the magic behind the scenes that brings those colorful tiles to your screen. Think of a Mango map like a towering stack of pancakes - each layer is a fl... Continue reading 🡒

Mango is designed to work across all devices - desktop, mobile and tablet. Mango has a web client application that allows for intuitive and fast map interaction. At present the following tools and features are not available on mobile: Sketch Bookmark Mous... Continue reading 🡒

While the majority of our technical and physical safeguards meet or exceed compliance requirements, Mango has not sought to actively comply with U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA) and therefore we do not recommend cover... Continue reading 🡒

Scale Range Denominator The scale range denominator indicates the map scale at a specific zoom level. In Mango, the scale range begins at zoom level 0 (the whole world) = scale 1:443744032, and ends at zoom level 22 (a tree) = scale 1:106. This denominator ... Continue reading 🡒

Learn how to use keyboard shortcuts to control your map. To pan and zoom your maps, you can use the following keys: ZOOMING   Zoom in one step   Zoom out one step   Zoom in 3 steps Zoom out 3 steps   PANNING Pan map small increment Pan map large increm... Continue reading 🡒

No. To prevent security issues from cross-site scripting (XSS) we do not allow third party scripts. To track visitors to your maps, enable the Maptiks or Google Analytics integrations. Continue reading 🡒

Mango is down or experiencing performance issues - what should I do? Performance issues can be caused by any number of things from unexpected upstream supplier issues such as datacentres and data processers, to local issues like intermittent internet or cha... Continue reading 🡒

Advice on reporting issues to ensure our development team have all the necessary information required to debug and resolve your issue. While we endeavour to never let bugs escape into the wild, the are an inevitable consequence of a complex and massive code... Continue reading 🡒